The benefits of single point of contact

As air traffic continues to grow, the need for efficient and reliable solutions increases. Access Oslo serves as a single point of contact for the entire Nordic region, ensuring that all ground services, from catering to transport are coordinated seamlessly. This simplifies operations for airlines, charter brokers, and flight crews, eliminating the need to manage multiple contacts across different airports and suppliers.

“There are many smaller airports in Norway and the Nordics,” says Vidar Broks-Sjåstad, Key Account Manager and Senior Handling Coordinator who has who has over nine years of experience with Access Oslo.

“Most are operated by commercial carriers like Widerøe or Aviator and staffed according to scheduled traffic. They are often unprepared for private jets and their specific needs.”

Operating hours vary widely, especially in Northern Norway. Airports may open briefly in the morning, close for several hours, reopen in the afternoon, and then close again until evening. For international operators, reaching the right person can be a major challenge. By acting as a single point of contact, Access Oslo streamlines communication. We coordinate directly with local handlers to ensure timely responses and that services are fully prepared.

Operating private jets in the Nordics presents unique logistical challenges. Beyond differing airport services and hours, cultural nuances and language barriers can complicate operations for international operators.

“In the Nordics, we share language and cultural understanding,” Vidar explains. “That makes it far easier for us to coordinate with a local handler than it is for someone from outside the region.”

Access Oslo bridges the gap between client expectations and local realities, motivating handlers to provide the best possible service. While smaller airports may not offer the same facilities as our FBOs, we ensure clients receive an optimized and professional experience.

For critical missions or VVIP operations, it is sometimes necessary to have hands-on oversight. Access Oslo provides on-site trip support, sending staff to meet local handlers, review processes, and ensure everything runs flawlessly. For clients who do not require on-site presence, our off-site trip support maintains the same level of oversight. We act as a dedicated representative, following up continuously, providing updates, and ensuring operations proceed smoothly.

At Access Oslo, we do more than book services. We are a proactive partner, delivering solutions even under unusual circumstances or short notice.

Vidar recounts: “We’ve coordinated state visits where last-minute requests, like golf outings or exclusive tours, had to be arranged on the spot. One client had a layover at Gardermoen on May 17th, the Constitution Day and we organized a champagne breakfast and a private tour of Eidsvollbygningen.”

From fuel, catering, and de-icing to complex logistical challenges across the Nordics, we ensure every detail is managed professionally.

“There’s nothing stopping you from doing this yourself,” says Vidar, “but without Access Oslo, coordinating multiple contacts, services, and local procedures can be frustrating and time-consuming. By acting as a single point of contact, we make the process efficient, reliable, and stress-free.”

With expertise, responsiveness, and attention to detail, Access Oslo is the preferred partner for private, military, and state operations throughout the Nordic region.