Privacy Policy

Access Oslo is the data controller for the processing of personal data as described in this privacy policy. In this privacy policy we explain what kind of personal data we store and how we process it. This privacy policy applies to: www.accessoslo.no and www.accessoslo.no/en

We process the following categories of personal data:

Basic information: first name and last name

Contact information: telephone number, email address

Customer history and customer engagement: order and delivery information, active products and agreements, and products and services you have used in the past.

Customer activity: reading and action history from websites or electronic communications we send out. As well as technical information about the devices you use.

We process the following categories of personal data:

Basic information: first name and last name

Contact information: telephone number, email address

Customer history and customer engagement: order and delivery information, active products and agreements, and products and services you have used in the past.

Customer activity: reading and action history from websites or electronic communications we send out. As well as technical information about the devices you use.

Personal data is in most cases collected directly from you or generated in connection with your use of our services. When we obtain personal data from other sources, we obtain personal data from the following sources:

Source 1

Source 2

Source 3

We use your personal data to fulfill our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to perform a contract with you.

We use your personal data to administer our customer relationship with you. This may include customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to perform a contract with you.

We are constantly working to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

We adapt the user experience and communication to your customer relationship and we use personal data for this. The legal basis for processing personal data for this purpose is our legitimate interest.

We use personal data in connection with the sale and marketing of our products and services, for example by you receiving emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we infer interests and needs based on your personal data. The purpose of profiling will be to make our marketing more relevant.

We monitor our systems for errors and problems. Part of these processes involves storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

We process personal data in our work to protect our users and ourselves from fraudulent activity, abuse and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.

In some cases, we are required to process personal data for the purposes of other legal obligations. An example of this is information related to sales, which we are obliged to record and store in accordance with the Norwegian Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to comply with a legal obligation to which we are subject.

If you wish to exercise any of your rights, please contact us at ops@accessoslo.no

You can request a copy of all information we process about you. Please contact us at the email address above to exercise your right to access your information.

You have the right to ask us to correct or supplement information that is incorrect or misleading.

You have the right to have your personal data deleted without undue delay. You can therefore ask us to delete information about you at any time. However, please note that information that we are required to retain for other legal obligations (such as the Accounting Act) will not be deleted.

In some situations, you can also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.

If we process information about you on the basis of our tasks or on the basis of a balancing of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact the email address above to receive your personal data.

We hope that you will speak up if you believe that we are not complying with the rules in the Personal Data Act. In that case, please first speak up through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to Datatilsynet (Data Protection Authority).